Juuva offers all customers a thirty day return period on product purchases. If a customer is dissatisfied with any Juuva product within thirty (30) days of purchase, the customer may return the product for a refund of the amount paid less a ten percent (10%) restocking fee. Product returns must be unopened and in resalable condition. Customer returns must be submitted with receipt of purchase. Shipping costs are not refundable. Refunds will be issued within thirty days of Juuva’s receipt of refund request. Products returned for a manufacturer defect may be exchanged free of charge. If an ID returns more than $300.00 in products in any twelve (12) consecutive month period, it shall constitute the ID’s request to cancel his or her ID Agreement, and the return shall be treated as an inventory return pursuant to Section 7.2. in the policies and procedures.
To ensure timely delivery of products and support materials, it is critically important that the Juuva files are current. Street addresses are required for shipping since UPS cannot deliver to a Post Office box. Distributors need to check and verify that their information is correct through the back office. Distributors and customers will be charged shipping fees for orders that are shipped to an incorrect or outdated address provided to Juuva.
Juuva will normally ship products within one (1) business day from the date on which it receives an order. Juuva will expeditiously ship any part of an order currently in stock. If, however, an ordered item is out-of-stock, it will be placed on back order and sent when Juuva receives additional inventory. Distributors will be charged and given Volume on back ordered items unless notified on the invoice that the product has been discontinued. Juuva will notify Distributors and customers if items are back-ordered and are not expected to ship within 30 days from the date of the order. An estimated shipping date will also be provided. Back ordered items may be canceled upon request. Distributors and customers request a refund, credit on account, or replacement merchandise for canceled back orders. If a refund is requested, the Distributors Volume will be decreased by the amount of the refund in the month in which the refund is issued.